Service

The beauty of imperfection

All rozablue products are made – one by one – by hand.  No product is the same. Varieties in color may occur such as unevenness in the print. This is the beauty of imperfection ant not considered as defects.

 

 

Wash the rozablue products with love and care!

The fabrics we print are carefully treated for color fastness and durability. Wash them with care.

  • Always follow the recommendations given by the care symbols
  • Do not wash warmer than 30 degrees Celsius
  • Wash with similar colors
  • Do not dry clean
  • Tumble dry cool temperature
  • Do not dry in the sun
  • Cool iron
  • Do not wring out duvets and sheets

 

Order, pay, send and exchange

  • You can pay via IDEAL, Paypal and credit card
  • We ship within 72 hours
  • We use PostNL
  • Orders from € 65, – we will deliver for free in NL
  • Costs mailboxpost in NL € 3.95
  • Costs parcelpost in NL € 3.95
  • Returns within14 days

 

We are happy with your order!

You can pay via IDEAL, paypal or credit card. We ship within 2 to 3 working days. Usually within 72 hours. We send everything with PostNL.

 

Ordering, paying, shipping and return policy

Can we help you with anything or do you have a question about the delivery or the return policy? Mail us via hello@rozabluehome.com

 

What do we do with your order?

We will ship it within 72 hours as soon as we have received the payment. With the exception of the weekend and public holidays. After your order has been shipped, you will receive a tracking number via e-mail. This allows you to follow your package up to your front door. You will then receive your order within 1-2 working days. We send our packages with PostNL. You may be asked for a signature for receipt.

 

How do I return an item?

We hope you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund on all goods returned to us within 14 days from the despatch of your order provided you return the items using our returns paperwork, they are in their original packaging and in an unused resalable condition.

  • Send us an email to hello@rozabluehome.com that you will return a rozablue product
  • Print this form and add it to your return

 

Returns must be sent to:

Rozablue

Meentweg 73

1406 KE Bussum

The Netherlands

 

What do we do with your return?

All returned goods will be examined upon receipt. We will process your return within 14 days and will notify you by e–mail once your refund or replacement has been processed. Mention your IBAN account number on the form! Your will receive the full purchase amount of the returned goods. Please note that the cost of returning your goods will not be refunded. We will not process refunds on items that have been used, unless they are faulty.

 

Who is liable for lost shipping?

Rozablue is not liable for the loss of shipments or damage during transport. Parcels are returned at your own cost, and we strongly recommend you to send the products – well packed – back with Post NL. We are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.

 

Is your order damaged or defect?

In the unlikely event that (part of) your order is faulty, please contact us directly, within 5 working days. Then we look for a suitable solution.

 

Can I swap?

Items can be exchanged by returning the articles and then placing a new order on the website to see whether the article is still available.

 

Delivery rozablue products

  • When you spend more than € 65, – delivery in the Netherlands is FREE
  • If the package fits through the mailbox, the shipping costs in the Netherlands are € 3.95.
  • If it does not fit through mailbox, the shipping costs in the Netherlands are € 6.95.

 

Who pays the return?
Parcels are returned at your own cost.

 

Delivery rozablue products inside and outside of Europe

  • To Belgium, France, Germany € 13.00 with PostNL. Payment method choose: PayPal, credit card or payment in advance.
  • Europe / International: From € 19.95. Costs depending on size and weight. Contact us for more information about postal rates. Payment method choose: PayPal, credit card or payment in advance.

 

Can I also purchase a gift voucher?
Of course you can surprise someone with a rozablue gift voucher. These can be ordered here. We will send it for free.

 

Can I also pick up my order?

It is possible to pick up your order in Bussum, the Netherlands. Please send an email first to hello@rozabluehome.comto make an appointment.